Welcome to General Supplies co
REFUND POLICY
No Refunds for Opened Products Policy
Effective Date: 01.01.2024
At General Supplies Co, LLC, customer satisfaction is our priority. We strive to provide the highest quality solutions & products. However, due to the nature of our products, we have established the following policy regarding returns and refunds.
1. No Refunds for Opened Products
For the safety and integrity of our products, we cannot accept returns or provide refunds for any products that have been opened, used, or tampered with. This policy is in place to ensure that all customers receive products that are safe, uncontaminated, and of the highest qualit
2. Exceptions
Damaged or Defective Products: If you receive a product that is damaged or defective upon arrival, please contact us within 5 days of receiving your order. We will arrange for a replacement or issue a refund, depending on the situation. Please retain the damaged or defective product and all packaging for return shipping.
Incorrect Orders: If we shipped the wrong product, please notify us within 5 days. We will arrange for the return of the incorrect item and send you the correct product at no additional cost.
3. How to Initiate a Return for Damaged, Defective, or Incorrect Products
To request a return for a damaged, defective, or incorrect product, please follow these steps:
1. Contact our customer service team at [email protected] within 5 days of receiving your order.
2. Provide your order number, a description of the issue, and any relevant photos of the product and packaging.
3. Our team will review your request and provide instructions for returning the product if applicable.
Contact Us
If you have any questions or concerns about this policy, please contact our customer service team at:
General Supplies Co, LLC
[email protected]
PRIVACY POLICY
General Supplies Co, LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website or purchase our products.
1. Information We Collect
- **Personal Information:** When you place an order or register on our website, we may collect personal information such as your name, email address, mailing address, phone number, and payment information.
- **Non-Personal Information:** We may collect non-personal information, such as your browser type, IP address, and browsing habits through cookies and other tracking technologies.
2. How We Use Your Information
Order Processing:We use your personal information to process and fulfill your orders, communicate
with you about your purchase, and provide customer support. Marketing: With your consent, we may use your email address to send you promotional offers, product updates, and newsletters. You can opt-out of these communications at any time. Website Improvement: We use non-personal information to analyze website traffic, improve user experience, and enhance our services.
3. How We Share Your Information
Third-Party Service Providers: We may share your personal information with third-party service providers who assist us in operating our website, processing payments, and delivering products. These providers are obligated to protect your information and use it only for the purposes we specify.
Legal Requirements: We may disclose your personal information if required by law, court order, or government regulation.